Unless expressly exempted in writing, these general conditions shall apply to all contracts and/or Agreements concluded between Venyo Europe SA (BCE BE 0882.474.326 – General Aviation – Building S6/R2, Rue des Fusillés 1, 6041 Gosselies – Belgium) on the one hand, and the individual or legal entity enlisting the Venyo Europe SA services and products, hereafter the Customer, on the other.

By confirming their order, the Customer acknowledges having read and accepted the general conditions of sale, which constitute an integral part of the agreement between the parties. The application of these general conditions constitutes a determining condition for the consent of Venyo Europe SA. The use of Venyo Europe SA material, programmes, interface, and website(s) and its content automatically implies acceptance of these general conditions.

These general conditions of sale govern the entire contractual relationship between Venyo Europe SA and the Purchaser, excluding the general conditions of the Purchaser. Any modification, derogation or addition to these general conditions of sale must be agreed in writing. Venyo Europe SA has the right, at any moment and without prior written authorisation, to modify the content of these general conditions of sale and the website. The modifications shall apply from the moment that they are published on the website, unless specially agreed.

In the event that certain provisions of these general conditions are considered invalid, the parties commit to replacing the invalid or non-binding clause with a clause that represents the common interests of the parties.


All payments are made via the secure Paypal platform. Any sum not paid by the deadline shall be subject, by rights and without prior formal notice, to contractual interest at a rate of 12% on an annual basis and for the unpaid sum until the payment is settled. For the surplus, fixed compensation of 15% shall also be required by rights and without prior formal notice on the main unpaid sum, with a minimum of €50.00.

Euro prices

All the prices are only in Euro, the unique European money, and the Belgian VAT (21%) is included.


Texts, the database of published details, created pages, photos and illustrations remain the private property of Venyo Europe SA, its suppliers or other third parties with whom Venyo Europe SA has concluded agreements. Therefore any copy, publication, reproduction or any other use or forgery of any sort whatsoever is forbidden without the prior written consent of Venyo Europe SA. Recording and importing information from the Venyo Europe SA website, as well as the services pertaining to it, into a database is expressly forbidden.

Accuracy of information

Venyo Europe SA invests all reasonable means to keep the information found on its website up to date in order that the information provided may be as correct and complete as possible. However, Venyo Europe SA cannot offer a guarantee in this regard, and cannot be held responsible for direct or indirect damage that may arise from visiting or using the website, except in the case of gross misconduct by Venyo Europe SA as demonstrated by the user. Under no circumstances shall Venyo Europe SA be held responsible for any case of force majeure that delays or prevents the execution of the collaboration. Among others, but not limited to, the following are considered cases of force majeure: strike, natural catastrophe, extreme meteorological conditions, fire, governmental measures, technical failures, flooding. Venyo Europe SA is not required to demonstrate proof of the unpredictable or unavoidable nature of the force majeure situation.

The Customer commits to supplying full and correct personal details on the website’s identification form when ordering tickets. Venyo Europe SA reserves the right to refuser or cancel the order in the event it suspects fraud. These personal details are collected for the correct fulfillment of the sales contract and may be conserved in order to guarantee the correct functioning of the Venyo Europe SA service and/or to prove the fulfillment of the contract.

See also our Privacy Statement.

Right of renunciation

In conformity with the in force legislation for the remote sale (law of July 14, 1991), you benefit from the right to renounce to your purchase, without penalties and without indication of reason, within 15 working days of your order’s shipment date if you are in Europe and within 30 workdays if you live outside of the European Union.

Settlement of disputes

Parties on both sides must do everything possible to settle their differences out of court concerning sales conditions. In case both parties were unable to settle their disputes out of court, only the courts of Charleroi in Belgium are competent. Only Belgian juridiction applies in case of a dispute.